void credit card

Nov 26, 2007 2 Replies

If someone has a quick minute please explain to me how to properly credit a customer's card if the card is no longer in our possession (only have last 4 digits) We have a few occassions where the cashier has voided a sale paid via credit card and the credit card receipt was printed (w/o autho #). Some time later customer contacted us that the credit on their account was never made... Thank you for your time. diana


Time to get rid of pccharge.

What processing software are you using? If pc charge you and use trout number to look up complete card info and then void it.

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