I have not been able to download my 401K transactions from Hewitt since Monday. Is anyone else having an issue with Hewitt?? I was getting an OL-292 error to start with and now it is giving an OL-293 error. Any thoughts?
Can't download from Hewitt since 1/7/08
Jan 11, 2008
11 Replies
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Yep, I looked up what the errors mean. I'm just wondering is anyone else using Hewitt is having the same problem. Seems like a long time for a server outage.
A lot of Hewitt retirement accounts have moved to Fidelity and other financial companies. I don't know why, but several large companies have moved their 401Ks to other companies at the start of this year. My company moved to Fidelity. Perhaps yours moved also, and you didn't see the mailing.
Hope this helps...
Good thought but we are still with Hewitt. I can log onto their site and view my account with no problems. It's just the downloading into quicken that does not work.
I just sent an email off to Hewitt asking if their servers are down. They say they will respond within 24 hours. I post the response when I have it.
Here's the response from Hewitt:
"Hello from Your Benefits Resources (TM).
We are facing some server issue. It will be corrected tonite. So you will be able to download if you try tomorrow. Thank you for using Your Benefits Resources."
So it is a problem on Hewitt's end. Hopefully this will help others that my also be using Hewitt.
Just a quick note to people that when my large company also moved to Fidelity from Hewitt, the beneficiaries on my (and everyone else's!) 401K account did NOT go over, and we all have to re-enter that election data. Check to make sure your beneficiary elections are still up to date!
Please note that if your large company is IBM, your beneficiary information DID move over to Fidelity, it's just (unfortunately) not viewable on the Fidelity website. Check the News Home site on w3 under the Q&A for the 401(k) Plus for more on this.
Gee, what a guess Donna! If I was an IBMer, I bet I'd post this information Monday on the internal website (that used to be on IBMPC disk) that deals with Quicken issues for IBMers...but that's only IF I was an IBMer :-)
So, now I'm here missing the PC forums. But, other than that, retirement is sweet. :-)
Jim
And Jim, I figured you were one of the 'clan' too! I know there are others here as well...
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