HSBC not updating

Feb 28, 2007 2 Replies

I've been using QW07 to download HSBC credit card transactions successfully. Recently, the online updates summary has indicated that the account was updated successfully, but no transactions were downloaded. There "are" transactions which are noted on the HSBC website and can be downloaded properly into Quicken "manually", by doing the download a file, date-range thing from their online site etc. It would be convenient to keep this in the one step update feature, but is not cooperating.



Has anyone else experienced this odd behavior? Suggestions? (De- activate, then reactivate from within Qucken?)



TIA.



Pierre



Are you using Express Web Connect? I can download my savings and checking accounts from HSBC manually, and EWC is *supposed* to work, but it isn't. I have R4 of Quicken 2007.

Chuck

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Chuck, manually works well; QW07R4 is sporadic in its automatic updating. My other accounts update fine from within Quicken. Thanks for responding.

Pierre

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