Quicken 2009 installs but won't launch

Oct 22, 2008 10 Replies
S

I've read some of the other stories in this group about installation issues with Quicken 2009. I'm having similar problems on my Windows XP PC.



Quicken tech support hasn't been very supportive. My last interaction with them consisted of me sending them my installation logs (twice in the last two weeks), and they haven't responded to me at all since then.



I have been using Quicken 2008 with no problems. I purchased the download version of Q2009. My first attempt at installation seemed to go okay, but clicking on the Quicken icon only produced a very quick splash screen; the program wouldn't launch. So I've followed these steps on several occasions with the same result:


  1. I used Qcleanui.exe and Microsoft's Windows Installer Cleanup Utility to delete all instances of Quicken from my Windows XP PC. I followed the instructions at
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  2. I deleted C:\Documents and Settings\All Users\Application Data \Intuit\Quicken\ and C:\Documents and Settings\”username”\Application Data\Intuit\Quicken. I also deleted my installation directory in c: \program files\ and quicken.ini in c:\windows. I emptied my recycle bin and rebooted.


  1. I used msconfig to make sure that no virus, security, etc., programs would run in the background. I rebooted again.

  2. I ran setup.exe after previously using WinZip to extract the installation files. I used Control | Shift to bypass checking for other Quicken versions.


  1. The installation routine runs without a hitch -- no error codes or hesitation. Then at the end when the program is supposed to launch, all I get is a very fast splash screen and then nothing. I've tried holding down the control key, and I get the same result.



Since file name length was brought up as an issue by another user, I'll tell you that my data file is named data.qdf. But since the program never launches, it's never gotten to the point of trying to access the file.



Because the Quicken support team has left me in the lurch, I've gone back to using Q2008 -- I followed the steps above yet again and installed Q2008 with no problem. However I still have copies of my log files from my Q2009 installation which I saved in another location on my hard drive.



I'd love to be able to install Quicken 2009 and have it actually work. Is there something I'm missing? I've been using various versions of Quicken for 10+ years and I've never had any issues. This one has me stumped.



Thanks for any advice or suggestions,



Pam


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R

Hi, Pam.

That OUGHT to work. But, of course, you knew that.

When I get to this point in installing Quicken, I "bail out" and do NOT click the "Launch Quicken" button. As I recall, for Q2009 I just UNchecked that box and then clicked Done. Then I browse to my Quicken folder and click on my RC.QDF file. It starts my new Quicken with my data file loaded.

What happens when you try this?

I'm using Vista, but the same technique worked when I was running WinXP with previous Quicken versions.

RC

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J

Did you try right-clicking setup.exe (or install.exe) and electing to "Run as" THE "Administrator"? Regardless of the capabilities of your Windows user?

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T

Intuit just published this KB article addressing the issue. May it will help you.

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Tod

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P

I was just about to post this -- you beat me to the punch.

It's a miracle! I received an e-mail late this morning from Quicken tech support telling me that they had just figured out the problem and posted the FAQ you refer to.

I went through the process of uninstalling Q2008 again and re- installing Q2009. When the installation routine finished, I replaced mapi32.dll with the new version. And voila, Quicken 2009 launched. Hooray!

One caveat, though. I use Eudora as my e-mail client. After I ran Eudora to check my mail, I found that Q2009 again wouldn't launch. I looked in c:\windows\system32 and found that Eudora had replaced the new mapi32.dll with it's own version. I made the switch to the new version again and in Eudora, I went to Tools | Options | MAPI and changed the setting for "Use Eudora MAPI server" to Never. Now both Q2009 and Eudora are coexisting. Perhaps there are other programs out there that behave in the same fashion and replace mapi32.dll with their own versions, so it would bear looking into if other folks experience the same issues.

(Kind of reminds me of the issues with winsock32.dll and Windows 95 early on, if anyone else remembers.)

Thanks so much, everyone, for your help and suggestions!

Pam

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R

Hi, Pam.

Great sleuthing! ;

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P

Hi RC,

Eudora stopped releasing new versions in late 2006. Qualcomm is supposedly moving it to an open source project. I'm not sure how many Eudora users are still out there, anyway; they've mostly migrated to other clients or use Web-based e-mail. I'm an anachronism. ;-)

But as I mentioned, perhaps other programs out there do something similar in regard to wanting to substitute their own version of mapi32.dll. So users who are having the same problem as I experienced should check to see if this is happening to them.

Pam

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B

badandy80 had written this in response to

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: I'm having the same problem now as you described. Where did you replace that file you're talking about? thanks.

------------------------------------- Pam wrote:

##-----------------------------------------------## Newsgroup Access Courtesy

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Tax and Accounting Software ForumsWeb and RSS access to your favorite newsgroup - alt.comp.software.financial.quicken - 16631 messages and counting! ##-----------------------------------------------##

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B

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>

I never could find the article in the kb (or ANYTHING useful from Quicken), but I did find some other references on the web to a conflict between Eudora and Q'09. I run Eudora 4.3 (yes, that old). I uninstalled Quicken, changed the Eudora setting (tools -> options -> MAPI) to never "Use Eudora MAPI server" and reinstalled Quicken, which reinstalled the .dll Quicken wants. It now works for me. YMMV.

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G

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I had the same issue with Quicken 2009 and Eudora.

All I had to do was make the changes to the mapi32.dll and Eudora options and now I have Quicken 2009 working on my laptop.

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