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CC - Can Supplier check credit card address?

I recently placed an on-line order with a company.

The web site said that the delivery address I gave should be the same as the cc address.

Because this was an order on behalf of my Mother-in-law, who only lives round the corner and is in all day, I used my cc, but her address for delivery.

The supplier has rejected the order, and has sent me a standard email reply which offers various explanations why the order has been rejected. None of them happen to mention incorrect address, and as far as I can tell, none of the other rejection criteria fit my circumstances.

In fact when I placed the order, I first received an automated email confirming the order had been accepted and giving me an order number. Only when I later checked back on the web site did I see that the order had been converted back to a quote.

Would a supplier know the details of a card's billing address?

In case it offers any clues, the Supplier was eBuyer - of which there appear to be many negative comments when I google around. Rgds

Richard Buttrey

Reply to
Richard
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No, the card company doesn't tell the supplier the card address, but the supplier tells the card company the address you gave them.

The card co then compares the address from the supplier with the address they have on record for you. If they don't match, the card co rejects the request from the supplier, who then bounces the rejection on to you.

Some suppliers have the technology to handle two addresses, and are prepared to carry part of the risk should things go wrong. Then you can tell the supplier both your billing and delivery addresses. But if someone stole your card and knew where you lived, there is enhanced risk of fraud. The fraudster could still be traced via the delivery address, but could be a tenant who (by then) has moved out without leaving a forwarding address, with a vanful of brand new gear.

Reply to
Ronald Raygun

It may also be possible to give the cc company an alternative address which can be used. Some years back I owned two properties and wanted some stuff delivered to my second home. I was told by the cc company that I could give them the second address so that any supplier can then use either for delivery. In the end I got the stuff delivered to my primary address so did not go through this procedure. Probably not worth it for a one off delivery though.

Regards Andy

Reply to
junk

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