Slave crashed need help using back office computer as cash registe

Jan 24, 2006 2 Replies
S

We had to move our back office tower to the front of our store to use as the cash register after a complete failure of the register hard drive.



We have managed to figure out how to make this one register 1 but cannot get the receipt printer to work or the drawer to open.



Upon opening the Store Operations POS the first message is: Warning 919: The printer OPOS driver was not found. Do you want to continue.



We answer yes and then if we try to print a receipt we get this message: Invalid Operation 426: The OPOS device is not opened. Make sure that the device is enabled in the register properties.



We cannot find anything about "opening" the device in the register list properties or anywhere else for that matter.



Does anyone have any suggestions? Our receipt printer is an Epson TM -T88111



Thank you


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J

Sam,

Sounds like you don't have the receipt printer, either installed or named right. Start | Settings | Printers & Faxes | look if the receipt printer is there. If so, make a note of the name. If not, you need to install the printer.

SO Manager | Database | Registers | Register List | select the register you are at | Receipt Printer 1 tab | make sure that the OPOS name is correct.

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S

Thanks Jeff. We downloaded from epsonexpert.com but the same thing is happening. I might add that if I select Control-Shift F5 for Peripherals on the POS that the receipt printer 1 gives the following information:

Type OPOS Status Closed Receipt Printing enabled Yes Receipt Print Style On Demand Electronic Journaling enabled Yes

All we did was move the back officer server to the front and plugged everything back in. By the way the scanner works fine. We did go through the Administrator OPS to make sure that this was recognized and register1 (it had been identified as register 2 while in the back office. )

I hope I am explaining myself correctly. We know just enough to get us into more trouble.

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