Download unsuccessful - unable to access recovery mode

Don't mean to be impatient -- but am I the only qkn user to experience this? Perhaps I did not explain it well but can't think of a better way. No one has any ideas? dj

Delete the account. Run a 1-step update. Get out of Quicken. Go back into Quicken. Create the account again. Do a 1-step update.

_______________________________________________________________________________ Bill Plummer, BBN 1971 - 1980

Also run a 1-step update with nothing checked off. This will update the software itself.

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This is not an acc't issue -- this happens whenever the dl for any acc't is unsuccessful; the most frequent problem is amex, but it also occurs w/bank, other cc's, etc. from time to time. If I delete the acc't I would lose several years of transactions as dl only offers the last

When it happens again, go to the Online Center. Hold down the Control key and select Contact Info. Select the account that's the problem and then check Statement and hit Refresh. I believe that's supposed to reset the bad download warning.

Thanks, think that sounds right. dj