Intuit Quicken sucks and has lousy support

Nov 02, 2005 1 Replies

After accidentally checking the box on a dialog window to not request payment after credit card reconciliation, I found there was no way to turn it back on. Intuit support knows of the problem but pretty much wants me to buy a new version, which may or may not fix it. This is a pretty simple problem to fix, or at least supply a patch to zap it back.



After being forced to buy this current version (Quicken 2005XG) to replace a previous version whose reconciliation and online update features had broken down, I can only feel intense hatred of Intuit. If only there was real competition from MS Money.



The disabling of features (online update) also gets in my craw. I am not even sure if it is legal to build in features that break after a period of time. Since the service is supplied by your bank, I don't see how Intuit can justify disabling it. If the bank wishes to change the format, that would be another issue.



These guys need to start thinking customer service.



Intuit sucks!



Fine. Tell it to somebody who cares.

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