Hi
I'm running MS POS, when I type / scan an item in the serch box provided at the top, it keeps searching by Customer name and returns " the customer was not found".
I really want it to search by Item #. Is there something I am doing wrong or is it a bug in the system?
Thanks
In MS POS (not RMS) a scan and a search will behave a bit differently. If your scanner isn't setup properly you could get some mixed results.
First, about scanners... Your scanner needs to be configured as a device for the register. Unlike RMS even a keyboard wedge device needs to be setup. This is done by selecting the device from the left side of the page and moving it to the right side of the page on the Register Properties dialog. You should be able to use the Hardware Test to verify that it is working. You won't see any text appear in the search box in POS if the scanner is setup properly. If you can see the text in the field after scanning, try a different setup.
Assuming the scanner is setup properly, and POS gets a "scan", it will search for Items across these fields: Item Number, Barcode Number, and Alias. It will also search for Customers by the Customer Number. If a receipt is scanned, a transaction can be recalled by the Transaction Number.
If you hand enter a string in the search box and press Enter, POS will first look for a single exact match of an Item Number. If that is found, the item should be added to the transaction. If not, it will search across a broader set of Item and Customers, which include names and descriptions, and return a mixed list based on the results. Transactions cannot be searched using this method.
If you want to only search Items or only search Customers, you can type your search string in the box, and then select Items -> Search, or Customers -> Search.
I hope this helps.
Jeff
"Dawn > Hi
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