Am using Quicken Deluxe 2007 Release R4, Windows 2000, and Pocket Quicken to connect with a Palm PDA. There is no problem with Customer ID or Password as these work fine on Bank?s Internet site.
On my main Quicken screen I have flags showing downloaded transactions on two bank accounts from same institution. If I click on the flag to show the transactions nothing happens i.e. transactions don?t show. ?Downloaded Transactions on account pages show (0)?.
Have copied datafile, used test file and tried other normal troubleshooting procedures. Downloads work on ?test ? and ?new? files suggesting bank connection is OK.
In basic QDATA1 file, if I try to ?deactivate/reactivate? which has previously worked to clear a problem I get a message stating: ?Quicken cannot edit (BankName-A/C name) because there are downloaded transactions that must be accepted into the account register or transaction list. Finish accepting the downloaded transactions and try again.
The problem is that I cannot ?finish accepting the downloaded transactions because clicking the flags to show and accept them doesn?t work. There are downloaded transactions waiting to be accepted as when I go into the banks web page directly (not through Quicken) I can see the transactions.
How can I remove these flags or see the downloaded transactions in Quicken?