Moving the dongle...

You shouldn't even have to renumber the registers - usually the only stumbling block is getting the dongle drivers set up correctly on the new system. I've never noticed a delay in printing when connected through the dongle on a parallel port - not sure this is going to help your slow printing problem, but best of luck!

No, I am not convinced it will fix the problem, but I need to do it to check it out. I wasn't actually aware there were any drivers necessary. We use RMS 1.2 with an LPT dongle.

Apparently this particular computer used to have Quicksell on it, and RMS was just installed on the computer. Don't know if that means anything (nor whether it is reliable information). I don't really want to have to rebuild the machine, but if that is what it takes...the biggest problem is the distance - they are 2000+km away.

Anyhow, any other ideas would be appreciated.

Thanks "Glenn Adams [MVP - Retail Mgmt]" wrote:

ozzie,

Make sure that you don't have the QS2K dongle on the same machine as the RMS dongle.

The dongles require drivers to be installed properly. When you install the dongle on a machine, it should recognize it automatically. Just proceed through the installation process normally, except for one thing.

Near the beginning of the installation, Windows will ask to go to the internet to look for the drivers. Tell it "Not this time" and continue. The drivers were copied onto the hard drive when RMS is installed and they will be found after saying "No" to search the Internet.

no, there is only one dongle on the machine.

So there shouldn't really be anyth> ozzie,

Sometimes you have to open the dongle drivers ( C:\Program Files\Rainbow Technologies\Sentinel System Driver\SetupSysDriver.exe ) and adjust the port type or a couple of options. I haven't used a parallel dongle in forever - don't remember if it auto detects or not. You may get lucky and it just works as soon as you plug it in...

ozzie,

I could make it more complicated if you wish! ;-)

Otherwise, its a 30 second job.

Nah...I'll be right!

It's just that "simple" "quick" jobs have a habit of turning around and biting you...

I just have to h> ozzie,

Come on over to the dark side too. Got a call today, in a panic of course, about a receipt printer not printing. Err, no paper!

Mentioned to them that if they start to see a red stripe on the side of the paper, they need to _start_ thinking about changing the roll!! Like, after this customer gets his receipt!!

Getting back to it, are you changing the dongle because of the slow printing?

Is the printer on this same port as the dongle?

Have you tried to modify the dongle setup? Windows Explorer | Program Files | Rainbow Tech... | Sentinel System ...| SetupSysDriver.exe | Configure | How many lines and what do they say?

Actually I just stumbled across the sentinel setup. I will try changing a few things...it seems to be set up as a fairly standard port. It is sharing with the printer (printer plugs right into the dongle). I am going to change the port type to AT Low power and see if that helps, as I have read that can make some difference. I found the registry values that need tweaking, so I can edit it directly while they work away. Might need to get them to reboot, however...

Well I must give our guys some credit I guess, they haven't rung us about runn> Come on over to the dark side too. Got a call today, in a panic of course,

ozzie,

I seem to remember something else too.

Go into the BIOS on the machine and find the peripherals section. Look how the LPT port is configured. If its set to Enhanced, change it to Standard (maybe called SPP) or visa-versa. There should be 3 options to choose from.

Cheers Jeff,

I'll give that a go.

"Jeff" wrote:

I hate these dongles. I need help. I just changed out my POS PC running XP, old one was WIN 98 with a new one on Sunday and all was well, the POS didn't complain about the dongle. Then I loaded the OPOS drivers to get my TM-T88IIIP and cash drawer up and got then printing and popping open with ease. Now the POS PC always complains about where is the dongle. I don't get the EVAL RED warning at the top of the POS screen . Any body got any suggestions?

Moe,

Make sure that you used the same register number as before. SO Administrator | File | Connect | put in your password | File | Configuration | Register tab | make sure that the new machine has the same register number as the old.

If the dongle is on this machine, unplug it and plug it back in.

Jeff, did all that twice and maybe three times. I have only one register and it has always been number 1. Any other ideas?

Moe,

If its plugged into a USB port, try a different one.

If it plugged into the parallel port, its a little more complicated.

Start | Programs | Accessories | Windows Explorer | Program Files | Rainbow Technologies | Sentinel System Driver | double on SetupSysDriver | Configure | double on the USB and click No the use this port. Make sure that the parallel port IS selected | Save and exit | restart the machine and see if that works.

If using parallel and still doesn't work, go into the computer's BIOS settings (usually an F1 or F2) on startup. Find the Peripheral section and look for the parallel port settings. Set it at SPP or Standard port. Save and exit and then restart.

Jeff, I will give this try in the morning before the wife opens up the store.

Thanks ...

Jeff, well that fixed it. No more POS dongle errors.

You are the man!

Thanks ...

Moe