Installation source not available?

Feb 16, 2006 4 Replies

Last night I switched an entire store from v1.2 to v1.3--except for one PC that wouldn't let me uninstall v1.2. I get an error message about 'installation source not available'. I tried putting the v1.2 CD in the drive--no luck. I tried Repairing the V1.2 install--same error message. I tried reinstalling v1.2--same message.



Searching the CustomerSource KnowledgeBase and this group didn't turn up anything but another Tom with the same problem and no answers.



One guy mentioned that he was not uninstalling v1.2 before installing v1.3. He claimed that the v1.3 install automatically uninstalled v1.2 as part of the process.



As Mr. Murphy would have it, the PC in question is on the CFOs desk...



Ideas, anyone?



Tom


TT,

Backup any customized receipts, reports, Crystal, etc.

Follow the instructions to completely remove RMS on this link;

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Then read, download, and run the Windows Installer Cleanup tool from this link;
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Restart and re-install RMS.

Jeff,

TinyURL seems to be down. DO you have a full URL or KB article # or something?

I've searched for this info half a dozen ways--and gotten zip for results.

Tom

"Jeff" wrote:

TT,

In CustomerSource, KB 862568

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&

in the regular MS KB, 290301

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The Windows Installer CleanUp Utility did the trick. Add/Remove Programs wouldn't do anything.

Thanks for the tip.

Tom

"Jeff" wrote:

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